Plan your visit
Good to know
Bags policy
It is not permitted to take backpacks, handbags, umbrellas, baby back carriers, or prams (with the exception of buggies) into the exhibition, nor is it permitted to take large objects into the exhibition. Visitors must hand in all bags, umbrellas, baby back carriers, prams (with the exception of buggies), and other items to the cloakroom, or store them in one of our lockers. The Hermitage Amsterdam does not accept any responsibility for damage to and/or the loss of goods which visitors hand in for storage.
Lost property
For information on lost property, please send an e-mail to verlorenvoorwerpen@hermitage.nl.
Photographs
Taking photos (without flash) in the museum is permitted. Selfie sticks are only permitted at designated selfie spots. On our website you will find pictures of the building and of several highlights of the exhibition. Postcards of various art works are on sale in our museum shops.
Museum Card
You can obtain a Museum Card from the Hermitage Amsterdam ticket desk and start using it straight away. For more information about the Museum Card, including terms and conditions, please visit museumvereniging.nl/Contact/English. Limited availability!
Become a Friend
Everyone needs friends and we’re no different, which is why we are inviting you to become a Friend of the Hermitage Amsterdam. That way, you can support the museum and the many activities that take place here on the banks of the Amstel river. As a friend of the museum, you will also be supporting the Hermitage for Children.
Wi-Fi
Wi-Fi is available in the Hermitage Amsterdam. Network name: Hermitage Amsterdam. Password: Welkom@HA!
Courtyard patio
Enjoy a nice cup of tea or coffee with something sweet before, during, or after your visit to the exhibition. Our patio is only open in good weather. It is open to everyone, which means you are welcome to visit us even if you do not have an entrance ticket for the exhibition!
Contact
To contact the Hermitage Amsterdam from abroad, please dial +31 20 530 74 88. The restaurant is open all week from 10:00 AM to 5:30 PM. The Museum Shop is open daily from 10:30 AM to 5:30 PM. Note: Due to the construction of the new exhibition Dutch Masters the Museum Shop is closed until 6 October 2017. Dogs and other pets are not allowed into the Hermitage Amsterdam. Care dogs are exempt from this rule. If you have any questions or wish to contact the office, please call +31 (0)20 530 87 55 (during office hours). This is also the contact number for information on the exhibitions, the programmes, the online ticket shop, the building, booking tours, reserving wheelchairs and art and culture educational programmes.
