General questions
When is H'ART Museum open?
H'ART Museum is open daily from Monday to Sunday, 10 am – 5 pm.
25 December & 1 January the museum is open 12 pm- 5pm.
Do I need to wear a face mask during my visit?
H'ART Museum follow the guidelines issued by the Dutch government concerning Covid- 19 measurements. Currently no measurements. See link for updated information.
Can I pay with cash in the museum?
We are a cashless museum and accept pin and creditcard payments.
Where can I view the floor plan?
To prepare for your visit, view the floor plan here.
Can I make use of the audio tour?
Yes, the audio tour is included with your ticket. You will find it at the entrance of the exhibition.
Is there is a cloakroom where I can hang up my coat?
You can use the self-service lockers to store your belongings. The lockers are available free of charge.
How can I get to H'ART Museum?
H'ART Museum is easily accessible by public transport. The closest tram stop is located at the Waterlooplein (tram 14). The metro is also within walking distance, Waterlooplein stop (metro 51, 53, 54). Leave the metro station via the Hortusplantsoen exit. The nearest car parks are under the National Opera & Ballet and on the Valkenburgerstraat. There is also ample parking for bicycles around the building and at the side entrance on Nieuwe Keizersgracht.
Click here for more information. Tip: park at a discounted daily rate of €20 at the Waterlooplein parking garage by booking your parking space online in advance here.
What are the opening hours for the H'ART Museum Shop and H'ART Museum Grand Café?
H'ART Museum Shop is open daily from 10.30am to 5pm.
25 December & 1 January the museum shop is open 12.30 pm- 5pm.
H'ART Museum Grand Café and kiosk (weather permitting) are open daily from 10am-5pm.
25 December & 1 January Grand Café is open 12 am- 5pm.
May I take photos in the museum?
Yes, photography is allowed in the museum but only if the flash is turned off. If you need images for professional use, please send an e-mail to pressoffice@hartmuseum.nl.
May I bring my dog?
Unfortunately, bringing pets is not allowed, with the exception of registered service dogs.
Are there facilities for people with disabilities?
The museum is very accessible for people with disabilities. All the galleries, lifts and other facilities are wheelchair-friendly and there are three disabled toilets available. You can also book wheelchair and/or disabled parking via mail@hartmuseum.nl. Click here for more information.
I have lost something in the museum! Who can I contact?
For these and other questions, please call +31 (0)20 530 87 55 (during office hours from 9 am - 5 pm).
How can I contact you?
Is your question not listed here? Then please contact our reception via mail@hartmuseum.nl or 020 530 8755 (during office hours from 9 am – 5 pm).
E-tickets & orders
Is it necessary to buy tickets online before visiting?
The exhibitions are accessible with an e-ticket for a specific date and time. Tickets are also available at the ticket desk, although we advise you to buy an e-ticket in advance on our website. Due to limited capacity, timeslots may be sold out. With an e-ticket, you are guaranteed a visit.
Can I still buy tickets at the ticket desk?
Yes, tickets can be bought at the ticket desk. However, we advise you to buy an e-ticket on our website. This will ensure you have a place. Due to limited capacity, it is possible that certain timeslots may be sold out.
I have bought a ticket, but I cannot come after all.
If this happens, please let us know on time so that another visitor can make use of your time slot, even if you have a Museumcard or VriendenLoterij VIP card.
Would you prefer to come on a different day? If so, we would be happy to help you rebook your ticket. You can contact us via 020 530 8755 or shop@hartmuseum.nl (available during office hours from 9 am - 5 pm).
Is it possible to transfer my e-ticket(s) to another date/time?
Yes, that is possible. Please contact shop@hermitage.nl for this. Please include your e-ticket and the new (desired) date + time for your visit. Did you create an account in the online ticket shop? Then you can reschedule your tickets here yourself.
My e-ticket shows a timeslot. What does ‘entry between’ mean?
This means you can enter between the two times specified. Unfortunately, entry cannot be guaranteed if you arrive later or earlier than the chosen timeslot.
Did you order an e-ticket but not receive an e-mail?
Please check your spam box or junk mail. If the e-mail cannot be found there either, please contact us at mail@hartmuseum.nl. We will be happy to help you.
Did you order a ticket and receive an e-mail but without an attachment?
Please contact us at mail@hartmuseum.nl. Are you coming to visit the exhibition on the same day you ordered your ticket? Then you can come to our ticket desk. The staff there will be happy to help you. Please make sure you can show them the e-mail.
Is it necessary to print the e-ticket(s)?
It is not necessary to print. E-tickets can also be scanned from smartphones.
Can ordered e-tickets be returned?
Unfortunately we do not refund tickets ordered online.
Do you have any other questions about your e-ticket?
Please contact reception at mail@hartmuseum.nl or 020 530 8755 (during office hours).