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Frequently asked questions

Frequently asked questions

INFORMATION ABOUT YOUR VISIT AND THE CORONA MEASURE

Is the Hermitage Amsterdam open?
The Hermitage Amsterdam is open. Three exhibitions will be on view: Jewels: The Glitter of the Russian Court, Portrait Gallery of the 17th Century and WOEST – Willem van Genk. 

Important: access for online ticket holders only
Exhibitions are only accessible with an online e-ticket. Timeslots have been introduced to regulate the flow of visitors. Tickets are available online via the web shop [link]. To avoid direct contact, no tickets are being sold at the ticket desk. 

Corona measures at the Hermitage Amsterdam

  • Do you have a cold or fever? We look forward to seeing you back when you are healthy
  • Admission for online ticket holders only 
  • Groups: only couples and households, maximum 2–5 persons
  • Maintain a 1.5 m distance, respect the 1.5 m marks 
  • Follow the route indicated: one-way traffic only
  • Disinfectants available
  • Cards only at the Museum shop and the restaurant
  • Audio tour app
  • Take care of each other

Can I still buy tickets at the ticket desk?
No, the exhibition is only accessible with an e-ticket. Tickets are available here on our website. No tickets are sold at the entrance desk. Click here for more information about e-tickets and timeslots.

What do I need to take into consideration when visiting the Hermitage Amsterdam? 
All visitors are to use the entrance at Nieuwe Keizersgracht 1. Throughout the building, extensive corona measures have been implemented so that visitors can have a safe and relaxed, one on one experience with the art works. The one way viewing route, marked out viewing areas, ‘passing bays’ and designated resting points, allow visitors to maintain an optimal distance of 1.5 m from one another. Furthermore, the audio tour is available via a special app and there are numerous pillars where disinfectants are available.

Can I use the audio tour?
Yes, the audio tour is included in a ticket. Via this link you can listen to the audio tour on your smartphone/tablet. Bring your own head set or ear phones. 

If you have no smartphone, then ask one of our staff members for assistance in the exhibition. A limited number of audio tour units is available on request. The units are disinfected after each use.

Is there a cloakroom to leave my coat?
You can use the self-service lockers to store your belongings. You will have to clean the lockers yourself after use; disinfectants are available.

Can I use the toilets? 
Yes, there are toilets available, although measures have been taken to organise the logistics. There is therefore a maximum amount of people permitted per toilet group. Toilets for the less-abled are available. These can be found on the ground floor and first floor. 

How do I get to the Hermitage Amsterdam?
There are two large parking garages within walking distance of the Hermitage Amsterdam, under the National Opera & Ballet and at Valkenburgerstraat. There is ample bicycle parking space in the immediate surrounding of the museum, on the bank of the Amstel and near the Nieuwe Keizersgracht entrance. Traveling by public transport is strongly discouraged.

How do I contact you?
Is your question not listed here? Please contact our reception via mail@hermitage.nl or call +31 (0)20 530 87 55.

Am I allowed to take pictures inside the museum?
Due to corona measures, photography is temporarily not allowed. Do you need a picture for professional use, please email pressoffice@hermitage.nl.

Can I bring my dog? 
Unfortunately, pets are not allowed inside the museum with the exception of registered service dogs.

Are there facilities for the less-abled? 
Yes, the museum is accessible to the less-abled. Every hall and elevator, as well as any other type of facility, is fully accessible to wheelchairs. The museum also has three easily accessible bathrooms. You may also reserve a wheelchair and/or less-abled parking spot through mail@hermitage.nl. Go on here for more information.

I lost something at the museum! Where can I find help?
For this and other issues, you may call +31 (0)20 530 87 55 during hours of operation.

E-TICKETS

Is it necessary to buy tickets online before visiting?
The exhibition is only accessible with an e-ticket for a specific date and timeslot. This because of the national measures against the corona virus. By using time slots we can ensure that everyone can visit the exhibition safely, undisturbed and pleasantly. A visit to the exhibition takes about an hour.

Can I still buy tickets at the ticket desk?
No, the exhibition is only accessible with an e-ticket. No tickets are sold at the entrance desk.

Is it possible to move my e-ticket(s) to a different date or time?
No, unfortunately this is not possible at the moment. This is due to the limited capacity within the time slots.

There is a time slot mentioned on my e-ticket. What does ‘entry between’ mean?
This means that you can enter the exhibition between the two times given. Unfortunately, access cannot be guaranteed if you arrive later or earlier than the selected time slot.

Have you ordered a ticket but not received an email?
First check your spam box or junk mail. If the mail is not there either, please contact mail@hermitage.nl. We are happy to assist you.

Have you ordered a ticket and received an email, but without an attachment?
Please contact us at mail@hermitage.nl. Are you visiting the museum on the same day as you ordered the ticket? Then you are allowed to get to the entrance desk. The staff at the desk is happy to assist you. You must however be able to show the email.

Is it necessary to print the e-ticket(s)?
No, it is not. E-tickets can also be scanned from your smartphone.

Can e-tickets be returned?
No, unfortunately we cannot return tickets ordered online.

Have you got other questions about your e-ticket?
Is your question not listed? Please contact our reception at mail@hermitage.nl.

EXHIBITIONS, EVENTS AND COLLECTIONS

Is there a permanent collection at the Hermitage Amsterdam?
While the Hermitage Amsterdam offers a variety of beautiful temporary exhibitions, we do not possess a permanent art collection. Instead we organize exhibitions selected from the collections of the Hermitage in Saint Petersburg. These exhibitions can be viewed in the Hermitage Wing of the building (built in 1683). On the opposite side of the building, the Amsterdam Wing offers exhibitions of art selected from the Dolhuys museum (the Outsider Art Museum) and the Amsterdam Museum in tandem with the Rijksmuseum (the Portrait Gallery of the 17th Century). The Amsterdam Wing also features an impressive church hall, several historically reconstructed rooms, and the audio-visual presentation Panorama Amsterdam.

Are there audio tours?
Yes, you are able to receive and a complimentary audio tour for the Portrait Gallery of the 17th Century and Jewels! exhibitions free of charge. The audio tour forms an integral part of both exhibitions. You may pick up an audio tour at the start of each exhibition, and turn in your audio tour at one of several places in and around the entrance hall. 

Plantage Amsterdam
Questions?
Buy your tickets online